Refund policy
At IVEY, every formula is made to be opened and enjoyed. For hygiene and quality reasons, we can only accept returns of products that are unopened, sealed and in their original packaging.
Returns
- You have 14 days after your order arrives to request a return.
- To be eligible, the item must be unopened and sealed, with its original packaging, and you'll need your order number or proof of purchase.
- To start a return, email info@iveythebrand.com. If your return is approved, we'll send you a prepaid return label and instructions.
- Returns go to: IVEY The Brand, 1253 Old Okeechobee Road, Unit A4, West Palm Beach, FL 33401, United States.
- Items sent back without an approved return request can't be accepted.
Not returnable
- Opened or used products
- Testers and free gifts, including gift-with-purchase items
- Sale items and gift cards
- Wholesale orders, which are final sale
Damaged, defective or wrong items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email info@iveythebrand.com within 14 days with your order number and a photo, and we'll make it right.
Exchanges
The quickest way to get a different item is to return the original (unopened) and place a new order once your return is approved.
Refunds
Once your return arrives and has been inspected, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days; your bank may take a little longer to post it. If 15 business days have passed since approval and you haven't seen your refund, email info@iveythebrand.com.